155 Job openings found

Job Overview: The Customer Relationship Manager (CRM) will be responsible for managing customer interactions and resolving issues related to billing, escalations, and overall customer satisfaction (CSAT). The role involves working closely with various internal teams, ensuring timely billing processes, handling customer complaints, and continuously improving the customer experience to maintain high ...

Key Responsibilities – Build and maintain long-term relationships with high-net-worth individuals, luxury customers, and VIP clientele. Ensure exceptional customer service and a personalized shopping experience for all customers, both in-store and online. Proactively address customer inquiries, concerns, and complaints, offering timely and effective solutions. Track customer satisfaction and manage feedback to improve service offerings ...

Job Title: Customer Service Representative Location: Sion Department: Customer Service Job Type: Full-time Work Mode: On-site Job Summary: We are seeking a Customer Service Representative to join our team and serve as the first point of contact for our valued customers. The ideal candidate will be a proactive problem-solver who is passionate about delivering ...

Key Responsibilities: ● AI Strategy & Solution Design: ○ Design AI-based solutions (chatbots, voice bots, AI-driven CRMs, etc.) to automate and enhance the customer care experience. ○ Identify and evaluate AI tools and platforms that can be integrated into our current systems. ○ Develop a long-term AI strategy for the ...

Role: Customer Service ManagerEducation: Graduate/Post-GraduateExperience: Min 4-5 yearsJob Responsibilities: Set up and lead the customer service function for the company. This involves transitioning the customer service setupfrom a group company to company. Study current product and customer service requirements and design the specifications of a system to handleCCQRP (Customer Complaint ...

Job Description – Customer Service Associate / Sales Associate 1. Position Overview The Customer Service Associate is responsible for delivering exceptional customer service, driving sales, maintaining store standards, and ensuring an excellent shopping experience for customers. The role requires strong selling skills, product knowledge, and the ability to build long-term customer relationships. 2. ...

Job Summary We are seeking a smart and well-organized female candidate (age 30 years and above) who can efficiently handle incoming service calls and allocate tasks to the respective teams. The ideal candidate should be confident in communication and comfortable using basic computer applications. Key Responsibilities Handle incoming customer service calls professionally Register and ...

Job Title:  Location: Hazaribagh Department: Customer Experience (CX) Reports To: Dealer Principal / Customer Experience Head Company: Pratik Automobiles (Authorised Dealership of Mahindra & Mahindra) Job Purpose: To manage customer satisfaction, handle post-service feedback, and ensure a superior customer experience across all touchpoints. Key Responsibilities: Handle customer queries and complaints promptly and professionally. Follow up with customers after ...

Role Overview The Café Executive is responsible for managing day-to-day café operations, ensuring excellent customer service, maintaining quality standards, and supporting revenue growth. The role requires a balance of operational efficiency, team coordination, and customer engagement. Key Responsibilities 1. Operations Management Oversee daily café operations (opening, closing, service flow) Ensure hygiene, cleanliness, and food safety ...

Location – Navi Mumbai Self Goals - Curate a delightful customer experience at every customer touch point right from onboarding to the exit of the customer. - Keep track of customer journeys and liaison with internal teams to ensure that there are no gaps in the customer experience at any stage - Manage end ...