Customer Service Representative

Job Description:

Job Title: Customer Service Representative

Location: Sion Department: Customer Service

Job Type: Full-time

Work Mode: On-site

Job Summary: We are seeking a Customer Service Representative to join our team and serve as the first point of contact for our valued customers. The ideal candidate will be a proactive problem-solver who is passionate about delivering outstanding service and resolving customer issues efficiently and professionally.

Key Responsibilities:

● Handle inbound and outbound customer interactions via phone, email, chat, or social media, maintain calendars and learn software's for customer interaction.
● Resolve product or service issues by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
● Provide accurate, valid, and complete information using the right tools and resources.
● Process orders, forms, applications, and requests.
● Maintain detailed records of customer interactions, transactions, comments, and complaints.
● Follow communication procedures, guidelines, and policies.
● Escalate unresolved issues to the appropriate departments.
● Identify and suggest opportunities to improve customer service processes and experiences.

Requirements:

● Proven experience in customer service or a related field preferred.
● Excellent English communication and interpersonal skills.
● Strong problem-solving skills with the ability to remain calm under pressure.
● Familiarity with CRM systems and practices is a plus.
● Proficiency in MS Office or Google Workspace tools.
● Ability to work independently and as part of a team.
● High school diploma or equivalent; associate or bachelor’s degree is a plus.

Key Competencies:

● Customer-centric mindset
● Patience and empathy
● Active listening
● Attention to detail
● Time management and multitasking
● Adaptability and willingness to learn Working Conditions: Monday- Wednesday-Friday: 10.30am-7.00pm Tuesday & Thursday: 9.00am - 5.30pm Saturday: 10.30am-5.30pm

Benefits:

● Competitive salary and incentives
● Health and wellness benefits
● Paid time off and holidays
● Training and career development opportunities
● Friendly and supportive team environment