2 Opening(s)
7.0 Year(s) To 9.0 Year(s)
3.60 LPA TO 6.00 LPA
Job Title: Customer Relationship Manager
Experience: 7-9 years
Qualification: MBA in Marketing/Customer Relations
Gender: Male/Female
Job Responsibilities:
Develop and maintain strong customer relationships to enhance brand loyalty.
Manage CRM software, track customer interactions, and analyze engagement data.
Handle Google My Business (GMB) listings, respond to customer queries, and optimize brand presence.
Implement SEO strategies to improve online visibility ...
1 Opening(s)
4.0 Year(s) To 6.0 Year(s)
6.00 LPA TO 8.00 LPA
Job Overview:
The Customer Relationship Manager (CRM) will be responsible for managing customer interactions and resolving issues related to billing, escalations, and overall customer satisfaction (CSAT). The role involves working closely with various internal teams, ensuring timely billing processes, handling customer complaints, and continuously improving the customer experience to maintain high ...
2 Opening(s)
4.0 Year(s) To 6.0 Year(s)
6.00 LPA TO 6.60 LPA
Key Responsibilities:
1. Customer Communication:o Manage all email communications with buyers, ensuring clear, professional, andtimely responses.2. Sample and Brief Management:o Review all new and specific jewellery briefs, collaborating with production andPPC (Production Planning & Control) teams to ensure samples are productionfriendly.o Send approved samples and briefs to customers, providing tracking details ...
1 Opening(s)
5.0 Year(s) To 8.0 Year(s)
4.00 LPA TO 5.00 LPA
Key Responsibilities –
Build and maintain long-term relationships with high-net-worth individuals, luxury customers, and VIP clientele.
Ensure exceptional customer service and a personalized shopping experience for all customers, both in-store and online.
Proactively address customer inquiries, concerns, and complaints, offering timely and effective solutions.
Track customer satisfaction and manage feedback to improve service offerings ...
1 Opening(s)
3.0 Year(s) To 9.0 Year(s)
4.00 LPA TO 7.00 LPA
Building long-term relationships with customers.
Addressing customer concerns and complaints.
In coordination with Sales head creating sales plans to generate revenue.
Make daily Customer Feedback Calls and Special occasion calls.
Using CRM programs for data capturing and review of sales.
Maintain data confidentiality and produce as and when required by management.
Building and maintaining profitable relationships ...