CRM Manager for Surat

Job Description:

1. Job Summary - We are a fast-growing medical device manufacturing company based in Surat, is seeking a Customer Relationship Manager (CRM Manager) to manage and strengthen relationships with both national and international clients. The ideal candidate will be proactive, articulate, customer-focused, and experienced in managing outbound calls, customer service, and lead nurturing.

2. Key Responsibilities

 Make outbound calls to potential and existing clients to explain products, answer queries, and resolve concerns.
 Generate and qualify leads by identifying potential customers interested in our offerings.
 Handle customer inquiries, complaints, and service-related issues with professionalism and empathy.
 Follow up on leads to ensure consistent engagement and successful closures.
 Maintain accurate and up-to-date customer interaction, lead information, and sales data records.
 Coordinate effectively with internal departments including factory and logistics teams to ensure timely deliveries.
 Provide feedback from clients to internal teams for continuous improvement.

3. Required Skills & Competencies
 Excellent communication skills – verbal and written, with fluency in English and Hindi.
 Strong persuasion and negotiation abilities.
 Customer service orientation – patience, empathy, and professionalism.
 Understanding of sales techniques and lead conversion.
 Proficiency in CRM tools and data entry.
 Basic computer knowledge – MS Excel, email communication, etc.
 Ability to manage and prioritize multiple tasks efficiently.

4. Educational Qualification
 Graduate in any stream.
 Certifications in Customer Service or CRM tools are a plus.

5. Experience
 Minimum 6 months to 1 year in a tele-calling, sales coordination, or customer-facing role.
 Experience with international clients is a bonus.
 Total Experience: 1–3 years preferred.

6. Working Conditions
 Working Days: Monday to Saturday
 Location: Vesu, Surat (Female candidates residing near Vesu preferred)

7. Salary
 Best in Industry – based on experience and skills

8. Gender & Location Preference
 Female candidates preferred
 Preference for candidates residing in or near Vesu, Surat