Cafe Executive

Job Description:

Role Overview

The Café Executive is responsible for managing day-to-day café operations, ensuring excellent customer service, maintaining quality standards, and supporting revenue growth. The role requires a balance of operational efficiency, team coordination, and customer engagement.

Key Responsibilities

1. Operations Management

• Oversee daily café operations (opening, closing, service flow)
• Ensure hygiene, cleanliness, and food safety compliance (FSSAI standards)
• Monitor inventory, stock levels, and vendor coordination

2. Customer Experience

• Deliver high-quality customer service and handle guest queries/complaints
• Maintain a welcoming and engaging café environment
• Drive repeat customer engagement and feedback collection

3. Team Supervision

• Manage and supervise baristas and service staff
• Support hiring, training, and scheduling of team members
• Ensure staff grooming, discipline, and service standards

4. Sales & Revenue

• Achieve daily/weekly sales targets
• Upsell menu items and promote new offerings
• Track billing, cash handling, and basic reporting

5. Quality Control

• Ensure consistency in food & beverage preparation
• Monitor presentation and service quality
• Work with kitchen/barista team for menu execution

Key Requirements

• Graduate or Diploma in Hospitality / Hotel Management preferred
• 2–5 years of experience in café, QSR, or restaurant operations
• Strong communication and customer handling skills
• Basic knowledge of POS systems and billing
• Ability to manage teams and handle pressure during peak hours

Location: Salt Lake , kankurganchi