Customer Care Manager

Job Description:

Job Title: 

Location: Hazaribagh
Department: Customer Experience (CX)
Reports To: Dealer Principal / Customer Experience Head

Company:

Pratik Automobiles
(Authorised Dealership of Mahindra & Mahindra)

Job Purpose:

To manage customer satisfaction, handle post-service feedback, and ensure a superior customer experience across all touchpoints.

Key Responsibilities:

• Handle customer queries and complaints promptly and professionally.

• Follow up with customers after service to ensure satisfaction.

• Maintain customer feedback records and report trends.

• Coordinate between service and sales teams to resolve customer concerns.

• Conduct Customer Satisfaction Index (CSI) analysis and implement improvement measures.

• Support in training staff on customer handling and communication skills.

Required Skills:

• Excellent communication and interpersonal skills.

• Strong problem-solving and customer management skills.

• Positive attitude and teamwork approach.

Qualification:

• Graduate in any discipline (MBA preferred).

Experience:

• 2–5 years in customer service or the automobile industry preferred.