Team Lead – Counselling

Job Description:

*About the Role* :
We are looking for a Team Leader - I2C Counselling for our Bangalore, Nagpur, Hubli, Patna, Navi Mumbai, Lucknow Jaipur, Dehradun Branch
You will work with the leadership team and counsellors to drive numbers and fuel yours and Leap's growth.

*The charter for this role will include* :

● Meet Allotted Team targets ( Leads, Applications & Visas)
● Handle a team of 2-3 counsellors
● Resolve escalations and ensure a smooth student journey
● Maintain high Satisfaction Ratings
● Report & Data Management
● Implement Organisational Values, Goals & objectives within the team
● Collaborate with internal & external stakeholders to achieve set targets
● Pipeline forecast & Management
● Identify, analyse and rectify operational issues in coordination with immediate supervisors

*Ideal Persona would* :

● The candidate should be from Counseling Industry (Mandatory)
● In-depth knowledge of UK
● 4-5 Years of experience in study abroad
● Sound Understanding of various courses, admissions process, Visa process, and career options across various disciplines ● Experience in Shortlisting universities based on student profiles & preferences
● Experience in working with CRMs is desirable. ● Previous Stakeholder Management Experience (Good to have and will be preferred)
● Proficient with MS Office and other Web Conferencing tools.
● Hunger to move from an individual counselling role to one where you lead a team and drive numbers.

Additionally,
1. You will have to travel to Bangalore for 1 week for OJT.
2. You will get medical insurance + there will be PF deduction of 3800
3. You will get assets from the company
4. 5 days working - 10 to 7, offs will be rotational. Sunday will be the common off.