TL Customer Service
Job Description:
Location – Navi Mumbai
Self Goals
- Curate a delightful customer experience at every customer touch point right from onboarding to the exit of the customer.
- Keep track of customer journeys and liaison with internal teams to ensure that there are no gaps in the customer experience at any stage
- Manage end to end customer communication
- Measure, track and analyze customer feedback and drive, implement improvements based on the insights gathered
- Manage Lead nurturing and marketing automation platforms and identify opportunities for cross-selling
- Drive proactive customer service initiatives using new-age self-service methods
Team Goals-
-Ensuring 100% call/email/BOT reply within TAT
-Ensuring call quality as per said parameters of the team
-Training and implementation of new/upgrade technologies
-Call monitoring and quality analysis and subsequent training to team user
-Monitoring on CRM and Ticket raising System to ensure prompt and correct query resolution in TAT
-Team Management
Educational Qualifications - Graduate/Postgraduate in any stream
Experience and Skills Required:
- 5 + years of relevant managerial experience in the Broking Industry
- Strong attention to detail with an analytical mind and outstanding problem-solving skills
-Excellent Communication and convincing skills
-Self Oriented in Customer Support
Key Skills :
Company Profile
Established in the year 1994, We have developed into one of the largest financial services and broking house in India within a short span of time. Today, we are the fastest growing financial service with 5 mega group companies under it. With diligent effort, acknowledged industry leadership, and experience, we have spread our trustworthy expertise all over the country with pan-India presence across more than 1784 outlets spread across 560 cities. With a smorgasbord of services across all verticals in finance, we offer you the perfect blend of financial services right from Equity Broking, Advisory Services that cover --- Management Services, Mutual Fund Investments, Insurance to exceptional Depository Services.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.