TL Customer Service

TL Customer Service

1 Nos.
86837
Full Time
5.0 Year(s) To 6.0 Year(s)
5.00 LPA TO 6.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Account/Finance/Tax consulting
Job Description:

Location – Navi Mumbai

Self Goals

- Curate a delightful customer experience at every customer touch point right from onboarding to the exit of the customer.

- Keep track of customer journeys and liaison with internal teams to ensure that there are no gaps in the customer experience at any stage

- Manage end to end customer communication

- Measure, track and analyze customer feedback and drive, implement improvements based on the insights gathered

- Manage Lead nurturing and marketing automation platforms and identify opportunities for cross-selling

- Drive proactive customer service initiatives using new-age self-service methods

Team Goals-

-Ensuring 100% call/email/BOT reply within TAT

-Ensuring call quality as per said parameters of the team

-Training and implementation of new/upgrade technologies

-Call monitoring and quality analysis and subsequent training to team user

-Monitoring on CRM and Ticket raising System to ensure prompt and correct query resolution in TAT

-Team Management

 

Educational Qualifications - Graduate/Postgraduate in any stream

Experience and Skills Required:

- 5 + years of relevant managerial experience in the Broking Industry

- Strong attention to detail with an analytical mind and outstanding problem-solving skills

-Excellent Communication and convincing skills

-Self Oriented in Customer Support

Company Profile

Established in the year 1994, We have developed into one of the largest financial services and broking house in India within a short span of time. Today, we are the fastest growing financial service with 5 mega group companies under it. With diligent effort, acknowledged industry leadership, and experience, we have spread our trustworthy expertise all over the country with pan-India presence across more than 1784 outlets spread across 560 cities. With a smorgasbord of services across all verticals in finance, we offer you the perfect blend of financial services right from Equity Broking, Advisory Services that cover --- Management Services, Mutual Fund Investments, Insurance to exceptional Depository Services.

Apply Now

  • Interested candidates are requested to apply for this job.
  • Recruiters will evaluate your candidature and will get in touch with you.

Similar Jobs

Sales Manager
sales,automobile,field sales
TL Customer Service
Customer Support,call quality
Head of Operations
Vendor management,account opening, payin payout stock and funds, DP account, customer modification, RMS ,TAT