Trainer & Leader of Telemarketing- Male

Job Description:

Job Description: Trainer & Leader of Telemarketing
New Brands, Products, and Clients
• Introduce and train the team on new brands and products.
• Develop strategies for acquiring and maintaining new clients.
• Create and implement processes for lead generation of new brands.
• Research and analyze competing distributors, including product lists and pricing.
• Gather and manage client data of competitors.
• Identify and understand sales representatives of the competition.
Client Management
• Upgrade existing clients to key customers.
• Develop and manage a brand-wise line penetration pipeline.
Training & Development
• Conduct training sessions on sales pitches for upselling priority brands.
• Learn from brand owners and train the team on product information.
• Handle complaints and conflicts effectively.
Sales Process Optimization
• Develop scripts for each step of business activity.
• Conduct classroom training for script role-playing.
• Ensure exposure to all credit customers within comfort limits and control risks.
Logistics & Customer Service
• Record and resolve customer complaints promptly.
• Identify a pipeline for products.
Sales & Order Desk Training
• Provide product training to the sales and order desk team.

• Manage client intimation and introduction of new products/brands.
• Align calling plans for the sales and order desk team.
• Ensure urgent deliveries are managed efficiently.
Reporting & Analysis
• Prepare review MIS and present performance vs targets.
• Recalibrate daily strategies for target achievement.
Core Skills
• Good English.
• Strong rapport-building skills.
• Selling and closing sales calls.
• Excellent listening and questioning skills.
• Negotiation skills.
Analytical & Decision-Making Skills
• Data-driven decision making.
• Ability to create and optimize processes.
• Diligence and team-building skills.
• Quick in basic math.
• Effective conflict handling.
Technical Skills
• Basic knowledge of Excel and Word.
• Strong written communication skills.
Industry Knowledge & Personal Traits
• Knowledge of internet research for data.
• Confidence and a go-getter attitude.
• Well-spoken and polite.
Qualifications & Skills
• Education: Graduate
• Experience: Minimum 1 year in a similar role (BOP experience considered).
Location: Govandi