Desktop support engineer

Job Description:

Key Responsibilities:
• Provide first-line support for desktop and laptop hardware, operating systems, and software applications.
• Diagnose and resolve technical issues related to computer hardware, software, network, and peripherals.
• Install, configure, and maintain desktop systems, software, and hardware.
• Perform software updates and system patches to ensure that devices are up to date and secure.
• Set up and configure new workstations for employees, including installing operating systems, applications, and security software.
• Provide remote and on-site support to end-users, answering questions and troubleshooting issues via phone, email, and in-person.
• Manage user accounts and permissions for internal systems and applications.
• Troubleshoot and resolve issues with email, printing, connectivity, and network services.
• Maintain and track inventory of desktop hardware, peripherals, and software.
• Document technical issues, solutions, and changes in a knowledge base.
• Collaborate with IT teams to ensure that all issues are resolved in a timely manner.
• Provide training and guidance to end-users regarding system functionality and best practices.
• Participate in projects related to system upgrades, migrations, and new software implementations.