Job Description:
As a Front Desk Executive at our well-reputed school, you will play a pivotal role in creating a positive and welcoming atmosphere for students, parents, and visitors. Your primary responsibilities will include:
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Reception Duties:
- Greet and welcome visitors, parents, and students in a professional and friendly manner.
- Manage incoming phone calls, inquiries, and emails, directing them to the appropriate departments or individuals.
- Ensure prompt and efficient resolution of queries and concerns.
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Student and Parent Interaction:
- Assist parents and students with general information about the school, admission procedures, and academic programs.
- Maintain a helpful and approachable demeanor to address inquiries related to student attendance, schedules, and school activities.
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Administrative Support:
- Provide administrative support to various school departments, including the management of schedules, appointments, and documentation.
- Coordinate with teachers and staff to relay important information and announcements.
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Record Keeping:
- Maintain accurate records of visitors, appointments, and student attendance.
- Assist in the organization and distribution of school-related materials.
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Security Measures:
- Monitor and control access to the school premises, ensuring the safety and security of students and staff.
- Follow established protocols for visitor sign-ins and student check-outs.
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Communication:
- Effectively communicate with parents, staff, and students to relay important information or updates.
- Assist in the preparation and dissemination of newsletters, circulars, and other communication materials.
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Multitasking and Problem Solving:
- Handle multiple tasks simultaneously and efficiently.
- Resolve minor issues and concerns independently, escalating complex matters to the appropriate authorities.
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Professionalism:
- Uphold a high standard of professionalism, maintaining confidentiality when handling sensitive information.
- Adhere to the school's code of conduct and policies.
Qualifications:
- High school diploma or equivalent; additional certification in office management or a related field is a plus.
- Proven experience in a front desk, receptionist, or customer service role.
- Excellent communication and interpersonal skills.
- Proficient in using office software and telephone systems.
- Ability to handle stressful situations with calmness and composure.
Join our team and contribute to creating a positive and efficient school environment!