Telecaller

Job Description:

We are currently seeking an enthusiastic and customer-focused Telecaller with experience in the real estate industry to join our team. As a Telecaller, you will play a vital role in our sales process by contacting potential customers, engaging them in conversations about our real estate properties, and providing support throughout the pre-sales and post-sales journey. Your excellent communication skills and ability to build rapport with customers will contribute to our overall sales success.

Key Responsibilities:

• Make outbound calls to potential customers, introducing our real estate properties and generating interest in our offerings.
• Engage in conversations with leads, understanding their requirements, answering their inquiries, and providing information about our properties.
• Schedule appointments and property visits for interested customers, coordinating with our sales team to ensure smooth follow-up.
• Follow up with potential customers to nurture leads, address their concerns, and provide additional information to move them further in the sales process.
• Assist customers in the post-sales phase, providing support for documentation, payment processes, and any after-sales queries or assistance they may require.
• Maintain accurate and up-to-date records of customer interactions, inquiries, and feedback in our CRM system.
• Collaborate with the sales and marketing team to provide insights, feedback, and suggestions based on customer interactions to improve the overall sales process.
• Stay updated with knowledge about our real estate properties, pricing, and promotions to effectively communicate with customers.
• Achieve individual and team targets for lead generation, conversions, and customer satisfaction.