Inside Sales Coordinator

Job Description:

Key Responsibilities

1. Sales Support

• Assist sales representatives with daily tasks

• Prepare sales quotes, proposals, and presentations

• Follow up on leads and customer inquiries

2. Customer Communication

• Contact customers via phone, email, or chat

• Answer product or service questions

• Maintain positive relationships with clients

3. Order Management

• Process customer orders accurately

• Coordinate with logistics or warehouse teams

• Track order status and ensure on-time delivery

4. Data & Reporting

• Maintain customer and sales records in CRM systems

• Update sales reports and forecasts

• Track performance metrics and sales targets

5. Coordination & Administration

• Schedule meetings and calls for the sales team

• Coordinate with marketing, finance, and operations teams

• Handle documentation, contracts, and invoices

6. Problem Solving

• Resolve customer complaints or order issues

• Communicate solutions quickly and professionally

• Escalate issues when necessary

Skills Commonly Required

• Strong communication skills

• Basic sales and customer service knowledge

• Organization and time management

• Computer skills (Excel, CRM software, email)

• Attention to detail