Customer Support Executive

Job Description:

Job Summary:

We are looking for a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling inbound customer queries, coordinating with clients, and ensuring prompt resolution of issues to enhance customer satisfaction and loyalty.

Key Responsibilities:

• Handle inbound calls from customers and respond to queries in a professional and efficient manner.

• Provide first-level support and resolve customer issues related to products/services.

• Coordinate with internal teams (Sales, Operations, Technical) to resolve client concerns quickly.

• Maintain accurate records of customer interactions and transactions in CRM systems.

• Ensure follow-ups with customers to confirm resolution and satisfaction.

• Escalate complex or unresolved issues to the appropriate departments.

• Assist clients with account setup, troubleshooting, and product/service information.

• Maintain a high level of product knowledge to effectively support customers.

• Meet performance targets related to response time, resolution rate, and customer satisfaction.

Key Skills & Qualifications:

• Bachelor's degree in any discipline (preferred)

• 0-3 years of experience in customer support or similar roles

• Excellent verbal and written communication skills

• Strong problem-solving and interpersonal skills

• Ability to handle multiple tasks and work under pressure

• Proficient in MS Office and CRM tools

• Strong attention to detail and organizational skills