Sales and Support Engineer
Job Description:
Key Responsibilities:
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Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner.
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Assist customers with product/service information, order placement, and after-sales support.
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Process orders, returns, and exchanges accurately using company systems.
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Identify customer needs and recommend appropriate products or services.
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Handle complaints and resolve customer issues efficiently, escalating when necessary.
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Maintain detailed and accurate customer records in the CRM system.
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Meet or exceed individual and team sales targets and customer service KPIs.
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Provide feedback to the team on common customer issues to help improve products, services, and processes.
EXCELLENT ENGLISH COMMUNICATION
Key Skills :
Company Profile
Headquartered in Kolkata, our client takes pride in providing technical expertise and customize sealing solutions for all your hydraulic and pneumatic cylinder applications. From Mining machineries to construction equipment’s, from agricultural machinery to material handling equipment’s, They offer complete solutions for all your dynamic seal requirements. All our clients' seals are made of high-performance polymers materials like Polyurethane, PTFE, Polyamide, NBR Rubber,Polyester resins, Polyoxymethylene etc.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.