Hiring for Service Engineer

Job Description:

 To acknowledge receipt of the Products from Customers received for service
 Trouble Shoot the problems reported by the customer and file the service report
 Repair the Product following the Repair Instructions/ Training inputs
 Test the repaired product for performance as per the repair instructions
 Pack the repaired product properly and make it ready for dispatch
 Maintaining proper service records for each product that is serviced in the service centre
 Visit Customer Sites/ factories to attend to complaints in functioning of the product and
operation of the product.
 Provide Training to new employees on Servicing / Operation of the Machines
 Follow the processes laid out for collecting the Spare parts from stores
 Ensure that the defective parts are properly stored for LTAG inspection or return to
customer if the case is outside warranty period.
 Report any manufacturing defects or repeated failures in products to the Service Manager.
 Deliver/collect the Products to/from the Customer premises whenever required.

 Focussed on the assigned tasks and be self driven.
 Ability to work in Team and follow instructions of the Team Leader.
 Abide by the Policies of the company and ensure that the team members also follow the same
and report any deviations to the management.
 High Integrity & straight-forward approach to the business.