Senior Developer-Genesys Pure Cloud

Senior Developer-Genesys Pure Cloud

1 Nos.
100697
Full Time
5.0 Year(s) To 12.0 Year(s)
18.00 LPA TO 28.00 LPA
IT Software - Web / Mobile
IT-Software/Software Services
B.Tech/B.E. - Computers; MCA - Computers
Job Description:

Job Title: Senior Developer - Genesys Pure Cloud
Work Mode: Bangalore(BTM Layout)
Timings: 10 AM - 7 PM (IST)
Salary: As per Market Standards

Position Overview:

Role: Professional Services Team Member for Genesys Pure Cloud Contact Center
Objective: Provide custom solutions and enhance platform features through customization.

Relevant Work Experience:

  • 5-6 years in Software Development (Java/J2EE, Web Services - SOAP & REST).

  • Experience with Genesys Pure Cloud Development, Salesforce Open CTI, Salesforce Lightning Development, IVR, Payment Gateway Integration.

  • Expertise in CTI, Dashboard Design, and Contact Center solutions.

Major Activities:

  • Custom solution design.

  • IVR Call Flow Development.

  • CTI Integration, Chat Bot Development.

  • Salesforce/SNOW & custom API integration for data reading/upload.

  • Conducting Analysis/Feasibility Study and preparing Scope of Work documents.

Key Skills & Technical Expertise:

  • Languages & Technologies: Java/J2EE, Node.js, Python, SQL-Server.

  • Platform & Integration: Genesys Pure Cloud, Salesforce Integration, ServiceNow Integration, Custom CRM Integrations.

  • Web Services: REST, SOAP, XML.

  • Experience with IVR: Self-service IVR development, Speech-enabled IVR, Voice/Chat Bots.

  • Cloud Contact Centers: Understanding of cloud-based solutions and backend systems integration.

  • Additional: AWS Lambda, Payment Gateway applications knowledge.

Functional Expertise:

  • Strong grasp of Genesys Pure Cloud and IVR/CTI applications.

  • Solid Customer Management experience.

Behavioral Skills:

  • Customer-centric mindset, strong business acumen.

  • Ability to work under pressure and handle complex projects.

  • Strong analytical/logical thinking and quick learning abilities.

  • Good written and verbal communication skills.

Educational Qualifications:

  • BE/B. Tech (Computer Science/Telecommunication) or MCA.

Note: Candidates have to work from the Bangalore location for one month initially and then it will be remote.

 

 

 

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