Head of Operations
Job Description:
Job description for Head of Operations
We are looking for an analytical, customer-focused and diligent team Leader, who will lead the business operation and customer service throughout the customer life cycle in Online Stock Broking Business. This candidate will work cross-functionally to ensure customer satisfaction and compliance as per regulatory norms.
Responsibilities:
- Define, implement and manage operational processes as per regulatory framework to ensure exchange compliance.
- Vendor management.
- Able to build and manage teams for important functions like account opening, payin payout stock and funds, DP account, customer modification, RMS etc.
- Responsible for customer support and seamless experience in a stock broking business.
- Ensure process oriented, TAT driven customer support as per defined SOP.
- Mentor and monitor team to ensure high level of accuracy and timely execution.
- Coordinate with IT and Sales team for development of online customer support process and Process automations.
- Handling regulatory audits of SEBI, Exchanges, etc.
Candidate Requirement
CA/ MBA Finance from good institute
10 - 15 years of Experience in stock broking operations
Knowledge of back office software like LD and CDSL
Well verse with DKYC process and other broking norms
Company Profile
Established in the year 1994, We have developed into one of the largest financial services and broking house in India within a short span of time. Today, we are the fastest growing financial service with 5 mega group companies under it. With diligent effort, acknowledged industry leadership, and experience, we have spread our trustworthy expertise all over the country with pan-India presence across more than 1784 outlets spread across 560 cities. With a smorgasbord of services across all verticals in finance, we offer you the perfect blend of financial services right from Equity Broking, Advisory Services that cover --- Management Services, Mutual Fund Investments, Insurance to exceptional Depository Services.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.