Urgent job opening for IT programme (ENCOMPASS SUPPORT) for one of the US morgage company

Job Description:

JOB DESCRIPTION AND SPECIFICATION FOR ENCOMPASS SUPPORT

ESSENTIAL DUTIES:
• Initialize and maintain company and user setups, personas and roles.
• Maintain Loan Setup settings as applicable to ongoing business needs.
• Maintain complete document library, build custom documents as needed and maintain eFolder
settings to ensure the preservation of a completely paperless environment with requisite
document retention.
• Liaison with third-party vendors to create and maintain interfaces as needed.
• Compile and maintain loan program directory in collaboration with Secondary Marketing to ensure
accurate guidelines, program codes, Loan Template settings and document sets are available for all
loan products.

• Provide escalation support for help desk requests from internal users while troubleshooting issues-
accelerating items to Ellie Mae tech support as needed. Develop working relationships with technical

support department at Ellie Mae including professional services group, PPE, Encompass® 360 Closer
and Mavent compliance affiliated service departments.
• Provide Encompass® 360 processes, feature, and workflow information to the Technical Writers
for proper documentation of these; this includes changes to the system, updates, and new
features.
• Maintain business rules for data entry, workflow progression and regulatory compliance as requested
by each business group.
• Think outside of the box and seek areas of opportunity for process-flow improvement in system
functionality and workflow
• Direct internal release planning, prioritization and creation of release notes
• Manage system change development, testing and deployment life-cycle
• Ensure the proposed solutions work as desired through system analysis
• Complete documentation and testing of system changes
• Perform day-to-day monitoring to determine the health of systems
• Maintain records of all changes made to applicable systems including date change implemented and
required approval for change
Education / Knowledge:
• Graduate in computer science
• High level of skill with Microsoft Office®applications
• Certification in programming

o SQL
o Java
o JavaScript
o C#
o C++
o Python
o JSON

Experience Required
• Minimum of 3 years of MS Word & Excel experience, required.
• Some database experience, preferred.
• 2-year experience in software programming and developing
• Experience in advanced coding of business rules, as well as coding skills such as VBScript/VB.NET
Skills
• Strong analytical skills combined with sound judgment and decision-making abilities preferred.
• Communicates challenges and opportunities to the Manager.
• Ability to read and use a project plan, understanding the direction of tasks.
• Effective verbal and written communications skills.
• Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while
maintaining a high level of focus and accuracy.
• Strong customer service values and the ability to deliver a high level of responsiveness to both internal
and external customers.
• High level of professionalism and ability to maintain confidentiality.
• Maintains knowledge and adheres to all regulations and compliance standards on internal and
external policies.
• The desire and ability to abide by our four pillars of Advocacy, Excellence, Integrity, and
Accountability.

Prior experience in working with Encompass application supporter.