Dispatch Officer

Job Description:

Job Summary

We are looking for a responsible and organized Dispatch Officer to manage day-to-day dispatch operations, coordinate with production, warehouse, transporters, and customers, and ensure timely and accurate delivery of goods.

Key Responsibilities

• Plan and coordinate daily dispatches as per customer orders and delivery schedules.
• Prepare and verify dispatch documents such as invoices, delivery challans, e-way bills, packing lists, and transport documents.
• Coordinate with the Warehouse, Production, Sales, Accounts, and Logistics teams for smooth dispatch operations.
• Arrange vehicles and coordinate with transporters for timely pickup and delivery.
• Ensure correct quantity, quality, packing, labeling, and documentation before dispatch.
• Maintain dispatch records, registers, and MIS reports.
• Track shipments and follow up with transporters regarding delivery status.
• Handle customer queries related to dispatch and delivery schedules.
• Monitor pending orders and ensure timely dispatch against committed timelines.
• Coordinate loading and unloading activities and ensure proper material handling.
• Verify transporter bills and maintain freight-related records.
• Ensure compliance with company SOPs and safety requirements.
• Report shortages, damages, delays, or discrepancies to the concerned department.
• Maintain proper documentation and filing of all dispatch-related records.