store manager

Job Description:

Role Overview

We are looking for an experienced, dynamic, and result-oriented Store Manager to lead the operations of our Jayanagar showroom. The role is responsible for driving store sales, managing profitability, leading the team, ensuring operational excellence, and delivering a premium customer experience aligned with our client

The ideal candidate should have strong retail leadership experience, knowledge of premium menswear, fabrics, tailoring, customer relationship management, and the ability to build a high-performing team.

Key Responsibilities

Store Operations & Business Performance

• Manage complete store operations and ensure smooth day-to-day functioning.
• Take ownership of store sales targets, profitability, and P&L performance.
• Analyse sales performance and implement action plans to achieve business goals.
• Ensure compliance with company SOPs, operational checklists, and brand standards.
• Maintain accurate store reports and provide regular performance updates to management.
• Identify operational gaps and implement process improvements.

Customer Experience & Relationship Management

• Ensure consistent delivery of premium customer service standards.
• Build strong relationships with customers and enhance customer loyalty.
• Handle customer feedback, escalations, and service recovery effectively.
• Ensure customers receive personalised styling, product recommendations, and seamless service.
• Support VIP, repeat, and institutional customer relationships.

Team Leadership & Development

• Lead, motivate, and develop store teams including Sales Consultants, CROs, Stylists, Cashiers, and Tailoring staff.
• Monitor employee productivity, performance, grooming, attendance, and discipline.
• Conduct regular team meetings, performance reviews, and coaching sessions.
• Identify training requirements and nominate employees for development programs.
• Support employee engagement initiatives and reduce store-level attrition.
• Manage employee grievances and maintain a positive work culture.
• Ensure proper induction and training of new team members.

Sales, Product & Merchandise Management

• Drive achievement of monthly and annual sales targets.
• Monitor customer buying patterns and provide feedback on merchandise requirements.
• Communicate product, fabric, style, and market trends to the Operations and Buying teams.
• Ensure strong product knowledge among the sales team.
• Support upselling, cross-selling, and customer conversion initiatives.

Inventory & Store Presentation

• Manage stock availability, inventory accuracy, and stock movement.
• Monitor stock ageing and ensure optimum stock utilisation.
• Ensure proper coordination between sales and inventory teams.
• Maintain premium visual merchandising standards as per brand guidelines.
• Ensure store ambience, cleanliness, and product presentation reflect luxury retail standards.

Tailoring Operations

• Ensure smooth functioning of the tailoring department.
• Monitor alteration and delivery timelines.
• Maintain quality standards in fittings, alterations, and final product delivery.
• Coordinate between customers, sales teams, and tailoring staff for seamless execution.

Requirements

• Qualification: Graduation / MBA
• Experience: 7–10 years in retail operations, preferably premium/luxury fashion, menswear, or lifestyle retail.
• Strong experience in managing store sales, P&L, and team performance.
• Good understanding of fabrics, tailoring, menswear products, and luxury customer expectations.
• Experience in inventory management, visual merchandising, and retail analytics.
• Strong leadership and people management skills.
• Excellent communication, interpersonal, and negotiation skills.
• Strong analytical ability with data-driven decision-making skills.
• Proficiency in MS Office and retail reporting systems.
• Ability to manage diverse teams and work in a fast-paced retail environment.
• Positive attitude, ownership mindset, and strong problem-solving ability.