CRM Executive For Textile Manufacturing Company

Job Description:

Key Responsibilities:  CRM Management: Manage and maintain the company’s CRM system, ensuring data accuracy, completeness, and timely updates.  Customer Data Analysis: Analyze customer data to identify key trends, insights, and business opportunities.  Sales & Marketing Support: Provide actionable customer insights to support sales and marketing initiatives.  Customer Segmentation: Categorize customers for targeted and effective marketing campaigns.  Campaign Execution: Implement and monitor email marketing, loyalty, and retention programs.  Customer Profiling: Create and update customer profiles, track interactions, and maintain communication history.  Reporting: Generate CRM performance reports, dashboards, and key metrics for management.  Follow-up & Coordination: Maintain regular follow-ups with customers and internal teams to ensure smooth coordination.  Training & Support: Assist team members in understanding and effectively using the CRM system.  Compliance: Ensure compliance with data privacy, security, and confidentiality standards.  Collaboration: Work closely with production, sales, and other departments to align CRM practices with organizational goals.