IT Executive

Job Description:

Key Responsibilities:

• Toner Refilling Support & Vendor Coordination:
  Coordinate with vendors for toner requirements for various printer models and ensure timely refilling and replacements.
• Printer Support:
  Provide support for network, local, and shared printers for all users across the organization. Troubleshoot and resolve any printer-related issues.
• System Troubleshooting:
  Address day-to-day system issues and ensure timely resolution. Provide technical support and troubleshooting for any application or system-related problems faced by users.
• Reporting:
  Submit daily reports to the IT Head, including a call log in a separate Excel sheet, and update status on allocated tasks.
• Internet Services:
  Troubleshoot and resolve any internet connectivity issues on users’ systems to ensure seamless network access.
• Operating System & Application Installation:
  Install operating systems and necessary applications on users' systems as per instructions. Ensure all systems are updated and functioning as required.
• Printer Driver Management:
  Regularly update printer drivers to ensure compatibility and proper functionality.
• IP Configuration:
  Configure IP settings on users' systems as directed by the IT Head, ensuring systems are properly connected to the network.
• Maintenance & Reporting:
  Maintain a toner replacement report, including page count details for printers that support this feature.
• System Failure Resolution:
  In case of system failures in any department, resolve the issue promptly. If hardware failure is detected, notify the IT Head and facilitate necessary replacements.
• Mobile Phones & Application Support:
  Provide IT support for company-issued mobile phones, including email configuration and troubleshooting of applications.
• Regular OS & Application Updates:
  Regularly update OS patches and ensure all systems and applications are activated with the correct license keys provided by the IT Head.
• Device Allocation Support:
  Mark and configure new devices as assigned to users, ensuring proper setup and functionality.
• User Support & IT Assistance:
  Assist users with various IT-related tasks and provide support wherever possible to ensure efficient work operations.
• Support to Group Companies:
  Provide IT support across all group companies (Asthavinayak, Shubham Office, Siddhivinayak Yard) to ensure consistent IT performance.
• Timely Issue Resolution:
  Ensure all IT-related issues are resolved in the shortest time possible, minimizing downtime.
• System & Application Performance Management:
  Provide support for systems or applications that are hanging or underperforming, ensuring smooth operation of all IT infrastructure.

Skills & Qualifications:

• Technical Expertise:
  Strong knowledge of computer systems, operating systems (Windows, Linux), printers, networking, and troubleshooting techniques.
• Communication Skills:
  Ability to communicate effectively with users and other departments, providing clear and concise instructions and solutions.
• Problem-Solving Skills:
  Proactive in identifying issues and providing effective solutions in a timely manner.
• Teamwork:
  Ability to collaborate with colleagues, vendors, and management to resolve issues and improve processes.
• Adaptability:
  Ability to work across different systems, software, and technologies as required.

Educational Requirements:

• A degree in Information Technology, Computer Science, or related fields is preferred.
• Relevant certifications (e.g., CompTIA A+, Network+, etc.) will be a plus.