IT Executive

IT Executive

1 Nos.
112004
Full Time
3.0 Year(s) To 7.0 Year(s)
3.00 LPA TO 4.00 LPA
IT Software - Project & Program Mgt / Other
Shipping/Port/Marine
Job Description:

Key Responsibilities:

  • Toner Refilling Support & Vendor Coordination:
    Coordinate with vendors for toner requirements for various printer models and ensure timely refilling and replacements.
  • Printer Support:
    Provide support for network, local, and shared printers for all users across the organization. Troubleshoot and resolve any printer-related issues.
  • System Troubleshooting:
    Address day-to-day system issues and ensure timely resolution. Provide technical support and troubleshooting for any application or system-related problems faced by users.
  • Reporting:
    Submit daily reports to the IT Head, including a call log in a separate Excel sheet, and update status on allocated tasks.
  • Internet Services:
    Troubleshoot and resolve any internet connectivity issues on users’ systems to ensure seamless network access.
  • Operating System & Application Installation:
    Install operating systems and necessary applications on users' systems as per instructions. Ensure all systems are updated and functioning as required.
  • Printer Driver Management:
    Regularly update printer drivers to ensure compatibility and proper functionality.
  • IP Configuration:
    Configure IP settings on users' systems as directed by the IT Head, ensuring systems are properly connected to the network.
  • Maintenance & Reporting:
    Maintain a toner replacement report, including page count details for printers that support this feature.
  • System Failure Resolution:
    In case of system failures in any department, resolve the issue promptly. If hardware failure is detected, notify the IT Head and facilitate necessary replacements.
  • Mobile Phones & Application Support:
    Provide IT support for company-issued mobile phones, including email configuration and troubleshooting of applications.
  • Regular OS & Application Updates:
    Regularly update OS patches and ensure all systems and applications are activated with the correct license keys provided by the IT Head.
  • Device Allocation Support:
    Mark and configure new devices as assigned to users, ensuring proper setup and functionality.
  • User Support & IT Assistance:
    Assist users with various IT-related tasks and provide support wherever possible to ensure efficient work operations.
  • Support to Group Companies:
    Provide IT support across all group companies (Asthavinayak, Shubham Office, Siddhivinayak Yard) to ensure consistent IT performance.
  • Timely Issue Resolution:
    Ensure all IT-related issues are resolved in the shortest time possible, minimizing downtime.
  • System & Application Performance Management:
    Provide support for systems or applications that are hanging or underperforming, ensuring smooth operation of all IT infrastructure.

Skills & Qualifications:

  • Technical Expertise:
    Strong knowledge of computer systems, operating systems (Windows, Linux), printers, networking, and troubleshooting techniques.
  • Communication Skills:
    Ability to communicate effectively with users and other departments, providing clear and concise instructions and solutions.
  • Problem-Solving Skills:
    Proactive in identifying issues and providing effective solutions in a timely manner.
  • Teamwork:
    Ability to collaborate with colleagues, vendors, and management to resolve issues and improve processes.
  • Adaptability:
    Ability to work across different systems, software, and technologies as required.

Educational Requirements:

  • A degree in Information Technology, Computer Science, or related fields is preferred.
  • Relevant certifications (e.g., CompTIA A+, Network+, etc.) will be a plus.

 

Key Responsibilities:

  • Toner Refilling Support & Vendor Coordination:
    Coordinate with vendors for toner requirements for various printer models and ensure timely refilling and replacements.
  • Printer Support:
    Provide support for network, local, and shared printers for all users across the organization. Troubleshoot and resolve any printer-related issues.
  • System Troubleshooting:
    Address day-to-day system issues and ensure timely resolution. Provide technical support and troubleshooting for any application or system-related problems faced by users.
  • Reporting:
    Submit daily reports to the IT Head, including a call log in a separate Excel sheet, and update status on allocated tasks.
  • Internet Services:
    Troubleshoot and resolve any internet connectivity issues on users’ systems to ensure seamless network access.
  • Operating System & Application Installation:
    Install operating systems and necessary applications on users' systems as per instructions. Ensure all systems are updated and functioning as required.
  • Printer Driver Management:
    Regularly update printer drivers to ensure compatibility and proper functionality.
  • IP Configuration:
    Configure IP settings on users' systems as directed by the IT Head, ensuring systems are properly connected to the network.
  • Maintenance & Reporting:
    Maintain a toner replacement report, including page count details for printers that support this feature.
  • System Failure Resolution:
    In case of system failures in any department, resolve the issue promptly. If hardware failure is detected, notify the IT Head and facilitate necessary replacements.
  • Mobile Phones & Application Support:
    Provide IT support for company-issued mobile phones, including email configuration and troubleshooting of applications.
  • Regular OS & Application Updates:
    Regularly update OS patches and ensure all systems and applications are activated with the correct license keys provided by the IT Head.
  • Device Allocation Support:
    Mark and configure new devices as assigned to users, ensuring proper setup and functionality.
  • User Support & IT Assistance:
    Assist users with various IT-related tasks and provide support wherever possible to ensure efficient work operations.
  • Support to Group Companies:
    Provide IT support across all group companies (Asthavinayak, Shubham Office, Siddhivinayak Yard) to ensure consistent IT performance.
  • Timely Issue Resolution:
    Ensure all IT-related issues are resolved in the shortest time possible, minimizing downtime.
  • System & Application Performance Management:
    Provide support for systems or applications that are hanging or underperforming, ensuring smooth operation of all IT infrastructure.

Skills & Qualifications:

  • Technical Expertise:
    Strong knowledge of computer systems, operating systems (Windows, Linux), printers, networking, and troubleshooting techniques.
  • Communication Skills:
    Ability to communicate effectively with users and other departments, providing clear and concise instructions and solutions.
  • Problem-Solving Skills:
    Proactive in identifying issues and providing effective solutions in a timely manner.
  • Teamwork:
    Ability to collaborate with colleagues, vendors, and management to resolve issues and improve processes.
  • Adaptability:
    Ability to work across different systems, software, and technologies as required.

Educational Requirements:

  • A degree in Information Technology, Computer Science, or related fields is preferred.
  • Relevant certifications (e.g., CompTIA A+, Network+, etc.) will be a plus.

 

Company Profile

Founded in 2003, this dynamic  has become a trusted leader in logistics and shipping solutions. Specializing in ---ized cargo handling, warehousing, and comprehensive logistics ---, the company has built a reputation for reliability, safety, and customer satisfaction. By blending traditional values with cutting-edge technology, it consistently delivers seamless solutions for efficient EXIM trade.

With a strategically located 20-acre facility just 10 km from the Gateway Port, the agency manages an annual capacity of over 1,20,000 TEUs. The infrastructure is designed to ensure smooth operations with 24/7 surveillance and high-end security, while providing a full range of --- such as cargo and --- handling, warehousing, and customs clearance. Known for its commitment to excellence, the company is a preferred partner for businesses seeking safe, timely, and hassle-free shipping.

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