Sales Team Leader
Job Description:
Job Title: Sales Team Leader – Telesales (Non-Target)
Job Description:
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Lead and supervise a team of telesales executives to ensure smooth daily operations.
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Monitor team performance and ensure adherence to company guidelines and processes.
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Provide coaching, guidance, and regular feedback to team members for continuous improvement.
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Train new joiners and upskill existing team members on products, systems, and communication techniques.
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Allocate work, manage call flow, and ensure timely follow-up on customer inquiries.
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Handle escalations and resolve customer issues professionally.
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Maintain team discipline, attendance, and morale.
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Prepare and share daily/weekly performance and activity reports with senior management.
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Conduct team meetings to share updates, motivate, and align the team with company goals.
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Coordinate with other departments for smooth workflow and customer support.
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Ensure compliance with data privacy and company policies.
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Analyze call quality and suggest improvements for better customer interaction.
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Encourage a positive and productive team environment.
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Use CRM tools to monitor and record call activities accurately.
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Maintain a strong understanding of the company’s products and services.
Key Skills :
Company Profile
--- --- in Jackson Lane, Kolkata is known to satisfactorily cater to the demands of its customer base. The business came into existence in 1990 and has, since then, been a known name in its field. It stands located at 34, Jackson Lane, Near Voltas Building, Jackson Lane-700001. Near Voltas Building is a prominent landmark in the area and this establishment is in close proximity to the same. It has earned 70 reviews and aspires to develop a loyal customer base. It has earned stamps like Jd Verified, Jd Pay substantiating the credentials of the business.The business strives to make for a positive experience through its offerings. The accepted modes of payment such as Cash, Cheques make every business transaction easy and seamless, contributing to making the entire process even more effective.
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