Zonal Manager

Job Description:

Job Title: Store Manager Location: Arundhati Jewellery, Odisha Reports To: Zonal Manager & Operation Head Position Overview: Arundhati Jewellery is seeking an experienced and customer-focused Store Manager to lead and manage one of our retail locations. The ideal candidate will be responsible for overseeing daily operations, ensuring a high level of customer service, managing sales targets, and leading a team to deliver an exceptional in-store experience for our clients. This is an exciting opportunity for a motivated professional to contribute to the growth and success of a leading jewellery brand. Key Responsibilities: 1. Store Operations Management: o Oversee day-to-day store operations, ensuring a smooth and efficient environment. o Maintain the store layout and visual merchandising standards to showcase products attractively. o Ensure store compliance with company policies, safety standards, and regulatory requirements. 2. Sales and Revenue Generation: o Drive sales and meet or exceed sales targets by motivating the team and implementing effective strategies. o Monitor inventory levels and sales performance, making necessary adjustments to maximize profitability. o Ensure the highest level of customer satisfaction by providing personalized service and addressing customer concerns. 3. Team Leadership and Development: o Lead, motivate, and manage a team of sales associates, providing training and guidance to enhance performance. o Conduct regular team meetings and one-on-one reviews to ensure continuous improvement. o Foster a positive work environment that encourages teamwork and a customer first mentality. 4. Customer Relationship Management: o Build and maintain strong customer relationships by delivering outstanding service. o Resolve customer complaints and concerns in a timely and professional manner. o Encourage repeat business through personalized follow-up and loyalty programs. 5. Inventory and Stock Management: o Ensure accurate inventory management and stock control, minimizing losses and shrinkage. o Coordinate stock replenishment, and monitor product movement to ensure optimal stock levels. o Oversee stock audits and manage stock-related discrepancies. 6. Marketing and Promotion: o Implement local marketing and promotional activities to increase footfall and sales. o Ensure product knowledge and promotional materials are effectively communicated to customers and staff. 7. Reporting and Administration: o Prepare daily, weekly, and monthly reports on sales, expenses, and other key performance indicators (KPIs). o Analyze sales data and customer feedback to identify trends and opportunities for improvement. o Handle administrative tasks such as cash management, staff scheduling, and report submission. Qualifications:  Minimum 5-7 years of experience in retail management, preferably in the jewellery or luxury goods industry.  Bachelor’s degree in Business Administration, Retail Management, or related field.  Strong leadership, communication, and interpersonal skills.  Proven ability to drive sales and achieve targets in a competitive retail environment.  In-depth knowledge of inventory control, stock management, and store operations.  Exceptional customer service and problem-solving skills.  Ability to work flexible hours, including weekends and holidays, as required. Skills:  Leadership and team management.  Sales and revenue optimization.  Customer relationship management.  Inventory and stock control.  Excellent communication and negotiation skills.  Proficient in MS Office and POS systems. Compensation: Competitive salary with performance-based incentives.