Senior Manager – Learning & Development

Job Description:

Position Title: Senior Manager – Learning & Development

Reason for Hiring

Growth-driven role to support the expansion of language, culture, and soft-skills training verticals. The position requires a senior leader who can own end-to-end training delivery, strengthen quality frameworks, and drive revenue through strong client-facing engagement.

Reporting Structure

Reports to: MD / CEO (Varun)

• Weekly 1-on-1 reviews

• Monthly leadership reviews

• Ongoing coordination with Operations, Sales, and Employer Partnership teams

Key Business Objective

To design and implement a structured, outcome-driven Learning & Development system aligned with client expectations and business development requirements.

Key Responsibilities & Milestones

First 30 Days

• Audit existing training systems, faculty quality, and delivery workflows

• Meet employer partners to understand expectations and feedback

• Establish structured client-facing reporting mechanisms

• Create a 90-day training and technology integration roadmap

First 90 Days

• Launch enhanced training modules (Language, Culture & Soft Skills)

• Introduce technology/AI-enabled tools to improve learner experience and trainer productivity

• Run a pilot cohort with measurable learning outcomes

• Present progress updates to clients and support business development pitches

First 180 Days

• Scale training delivery aligned with the BD pipeline

• Build AI-enabled assessments and certification frameworks

• Consolidate platforms into a unified training technology stack

• Reduce operational workload by 20–30% through automation

• Represent the organization in employer audits and onboarding sessions

• Support BD teams with proposals and hiring of senior instructors

Long-Term Vision (12+ Months)

Build a fully operational, data-driven L&D and Client Success vertical delivering measurable learner outcomes, improved margins, and strong employer trust.

Team & Stakeholder Management

• Language trainers

• Cultural & soft-skills trainers

• Program leads

• Junior operations assistants

• Cross-functional coordination with Marketing, BD, Employer Partnerships, and Leadership teams

Skills & Competencies

• L&D Expertise: Curriculum design, assessments, certifications

• Data & Analytics: KPI tracking, dashboards, reporting

• Technology & AI: LMS platforms, digital classrooms, automation tools

• Business Acumen: Cost optimization, forecasting, budgeting

• Client & BD Facing: Strong presentation, communication, and relationship management skills

Personality Traits

Growth-oriented, analytical, tech-driven, resourceful, empathetic, and operationally rigorous.

Working Model

Flexible working model (Mumbai office + hybrid)
Performance-linked vesting based on targets and tenure

Career Progression

• Head of Learning & Development (12–18 months)

• Director – Global L&D & Employer Partnerships (24–36 months)

Preferred Background

Corporate L&D, international education, language institutes, employability training, staffing, universities, CSR skilling programs.
International client exposure preferred.